This issue has been resolved and we are seeing inbound VoIP calls complete successfully. Please accept our apologies for any inconvenience caused.
Posted May 02, 2025 - 16:55 BST
Identified
The intermittent inbound call issue has been traced to a single upstream carrier, who is aware of the problem on their end and is actively working to restore normal service.
Posted May 02, 2025 - 15:54 BST
Investigating
We are aware that some inbound VoIP calls are failing to connect at this time. Engineers are investigating the cause and working to restore normal service as quickly as possible. We apologise for any inconvenience this is causing.
Posted May 02, 2025 - 15:39 BST
This incident affected: Telecoms (Voice over IP (VoIP)).