Inbound calls are now being routed correctly, if you're still experiencing any issues please contact our support team as normal. We apologise for the inconvenience caused.
Posted May 20, 2021 - 10:42 BST
Identified
Engineers have identified the cause and are actively rolling out a fix across the VoIP platform to restore normal service.
Posted May 20, 2021 - 10:18 BST
Update
Our engineers continue to investigate this problem, and we will provide a further update as soon as possible. This is impacting our own inbound calls so should you require technical support in the mean time please e-mail support@dg.uk where our team will assist you. We apologise for the inconvenience caused.
Posted May 20, 2021 - 10:04 BST
Investigating
We are investigating an issue where some inbound calls are going straight to voicemail rather than ringing.
Posted May 20, 2021 - 09:30 BST
This incident affected: Telecoms (Voice over IP (VoIP)).